Blog On The Motorway

It has now been six days since my missive to Virgin Media, and I have yet to have a response. I’m going to give them the benefit of the doubt and give them until the end of play tomorrow, and then I am going to call them and tell them to come get their stuff. I did try and get in contact with their twitter team, who seem to be trying to deal with the tidal wave on constant complaints with a calm and helpful manner. It seems they trawl twitter for any mention of them, and then respond accordingly. Rather than wait for them to spot me, I sent the following message to them:

To which they responded:

So now I learn that rather than the two days to resolve things that I was promised on the phone, it could now be as long as 28 days, which would conveniently take me out of my standard 28 period to cancel. And so I sent back:

To which they responded…. Well, they didn’t in point of fact.

I don’t really think that I’m stretching it too much to say that you are hardly reaching your service level promise of a response within 48 hours if you send a generic automated response within seconds of receiving a complaint form.  If that were the case then where I work I would just stick my out of office response on saying ‘Hi, I’ve not read your mail, but I’ll get round to it eventually’ and I’d never get in trouble for not doing my work. Of course I wouldn’t do this, because I’m not a bastard, which is more than I can say for some media companies.

They have until the time I get home tomorrow to respond.  Oh, and thanks to everyone who left helpful suggestions on the previous post, rest assured they have been studied and will be held in reserve in case of emergency.

Other than that, the good news is the writers block is gone, thanks in no small part to the Virgin letter.  Since then I’ve put two posts up at Demon Pigeon, one of which went down so badly with my fellow members of staff that I have a nasty feeling I may get a visit in the night and the swift removal of my testes. To be fair though, it’s a terrible review of an awful album, but one which I inexplicably love anyway.  Oh, and I’ve lined up an interview with one of the most influential bands of the last 30 years too, so that’s nice.